Hearts of Gold

Trust & respect

TRUST Where connection, appreciation, and empathy go, trust follows.   The fastest way to lose trust? Cut off connection, forgo appreciation, and abandon empathy.   Want to strengthen or reestablish trust?...

Emotional Intelligence and consistent feedback

Here are a few ways Emotional Intelligence shows up in a leader: Emotions don't dictate decisions An effort is made to help others feel seen, heard, and understood There is...

What if every company did this?

Happy customers are the result of happy employees whose main goal is to help.   Can it really be that simple?   Imagine a company with a robust customer service department,...

What to do when someone vents to you

When you find yourself in a situation where someone is venting about a problem or an issue they're having, it can be tempting to jump in with your own thoughts....

"Tell me more"

I firmly believe every human deeply desires to feel seen, heard, and understood.   One of the greatest gifts you can give a fellow human is to see them, hear...